BPMS im Vergleich (ActiveVOS, Activiti, Intalio und BizAgi)

Submitted by Dr. Manuel Götz on Fri, 2011-06-10 00:00
 

Business Process Management (BPM) ist mittlerweile als Methodik in seinem Wert anerkannt und in einer Vielzahl von Unternehmen etabliert. Noch mehr Unternehmen haben den Wert erkannt und planen eine Einführung . Bei diesem Unterfangen sind viele Entscheidungen verschiedenster Art zu treffen. Dazu gehören strategische Entscheidungen hinsichtlich Vorgehen und Methodik ebenso wie auf fachlichen Gesichtspunkten basierende Realisierungsentscheidungen. Eine zentrale Entscheidung ist in diesem Zusammenhang die Auswahl eines BPM-Systems, welches die Umsetzung der gewünschten Methodik bestmöglich unterstützt.

Es gibt eine Fülle von Angeboten an BPM-Systemen, welche nicht einfach zu überblicken ist. Die Unterschiede liegen im Detail und die Tragweite einer Entscheidung ist für BPM- Neulinge nicht immer abschätzbar. Für große Konzerne gibt es verschiedene Studien wie die Ovum-Vergleichsstudie [24], welche die Systeme nach verschiedenen Gesichtspunkten untersucht. Die ausgewählten Kriterien lassen sich aber nicht direkt auf die Bedürfnisse von Unternehmen kleinerer oder mittlerer Größe anwenden. Weiterhin liegen viele der in großen Studien untersuchten BPM-Systeme in einem Preissegment, welches das gegebene Budget teilweise um Dimensionen übersteigt. Für diesen Preis wird eine Vielzahl an Features geboten, welche nicht benötigt wird oder welche erst bei einem Einsatz in einer bestimmten Software-Umgebung – meist im Zusammenspiel mit anderen Produkten desselben Herstellers – ihr volles Potential entfalten können.

Für diese Vergleichsstudie wurden bewusst vier BPM-Systeme gewählt, welche im mittleren bis unteren Preissegment zu finden sind. Gleichzeitig müssen alle Kernfunktionalitäten eines modernen BPM-Systems angeboten werden. Beispiele für solche Kernfunktionalitäten sind die Modellierung und Ausführung von Prozessen. Diese Funktionalitäten sind sicherlich in mehr als den berücksichtigten BPM-Systemen verfügbar. Als letztes Auswahlkriterium diente daher das subjektive Kriterium des geschätzten Interesses. Folglich wurden aus den zur Verfügung stehenden Kandidaten schließlich diejenigen BPM-Systeme ausgewählt, zu welchen die BPM-Berater von iTransparent am häufigsten nach Informationen gefragt wurden.

Die Vergleichskriterien orientieren sich ebenfalls an denjenigen Kriterien, welche häufig von Kundenseite an ein BPM-System gestellt werden. Jeder Kunde hat gewisse spezielle Anforderungen, aber ein Großteil der Anforderungen ist wiederkehrend und dient als Grundlage für den hier angewandten Kriterienkatalog. Die Zielsetzung dieses Vergleichs ist es nicht, einen Sieger zu finden und vorbehaltlos zu empfehlen. Jedes der analysierten BPM-Systeme weist Stärken und Schwächen auf. Somit gilt es, für konkrete Einsatzszenarien das am besten geeignete BPM-System.

Download BPM-Vergleich

Veröffentlicht unter German, Intalio|BPMS | Verschlagwortet mit | Hinterlasse einen Kommentar

TELECOMMUNICATIONS

 Please follow this link Intalio for Telco_02-2012-v3

Communications & Media Industry

  • Service Provisioning
  • Customer Support
  • Cloud Operations Support
Veröffentlicht unter English, reference | Hinterlasse einen Kommentar

Italio datasheet for FINANCIAL SERVICES

Please follow this link Intalio for Financial Services_-2012-v4-Final

Financial Services Industry

  • Back Office Automation
  • Front Office Automation
  • End-User Defined Application Modernization
Veröffentlicht unter English, Intalio|BPMS, reference | Hinterlasse einen Kommentar

Deployment of security models using Intalio|BPMS


There are several ways of configuring the security in Intalio (LDAP, SSO through CAS and openSSO, configuring WS-Security…).

Intalio server has to be configured with CAS for AuthN and Web-SSO.
To integrate security model (hierarchies, roles, users, permissions, etc.) in Intalio the best approach is to use any Virtual Directory as interface between your BPM app and MS Active Directory.

When developing BPM apps with Intalio, in design time, you can see synchronized security model in Intalio Designer. You can use RBAC too.

For extranet users if they will be starting the business process and People Initiating Process Activity (PIPA) if you use Intalio Console (ui-fw) to start the process, you just call the business process start event as an external web service (SOAP call) to start the process and this way your current security is unaffected for extranet users. Then once the process starts the activities (Tasks) are assigned to users on the LAN based on Role/User , you can integrate your LDAP into Intalio and these tasks can be accessed either through the Intalio Console (ui-fw) or through any other front end you would like accessing Intalio Task Management Services, Token Authentication, etc with SOAP calls. With it being accessed from an external system you can just call the token service passing in the users username and password to retrieve a token and use the token to access task lists, notifications, processes etc.

Intalio deafult security uses xml. You can configure the same with LDAP and you can implement security from database. Please follow the link http://wiki.intalio.com/Custom_Security_Provider_Sample. Instead of exposing intalio to extranet, you can initiate process from jsp project http://community.intalio.com/samples/invokeprocessfromjsp.html. Then you can host the jsp project alone in extranet.

If you like external users who initiated the task to be able to view what they have created from a status and you would like internal users to look at a summary of their tasks, as well as action upon them,
Intalio can handle this with “out of the box functionality” with no coding.
Intalio|Tempo fits into this scenario. TEMPO is a WS API based on BPEL4People specs and you could use any framework to create webapp for calling TEMPO. You have to write a fully fuctional Workflow front end to consume the web services. TEMPO uses the Intalio BPEL engine. It is just a WS API that exposes serveral functionalities (related to people interaction) of Intalio engine.
You can write a fully functional workflow app such TaskList, Request/Reject/Approval, etc. We recommend considering which technology fits to build this application: Portlet, Webapp standalone, webpart in Sharepoint etc.

The Intalio Liferay Connector provides Single Sign On capabilities between Liferay and Intalio Security Module as well as a portlet to list the current available tasks and processes.

Intalio|Portal allows end users to manage daily workloads from a single interface. The Enterprise Information Portal (EIP) enables a single integrated view of the user’s calendar, email, task list, and any other portlet provided by the IT department. Intalio|Portal is integrated with the Workflow Framework of Intalio|Server and Intalio|ECM in order to provide direct access to any workflow tasks and documents.

In the example displayed on the left, the Workflow Task Manager is embedded in the end user portal so that tasks can be easily viewed as part of an everyday routine, next to email and calendar. In this particular case, the HR Manager is being asked to approve an employee’s absence request. After clicking on the task, a separate window pops up to fulfill the request.

In the example displayed on the left, the Workflow Task Manager is embedded in the end user portal so that tasks can be easily viewed as part of an everyday routine, next to email and calendar. In this particular case, the HR Manager is being asked to approve an employee’s absence request. After clicking on the task, a separate window pops up to fulfill the request.

Intalio|Portal is based on the Liferay open source project. The Liferay|Intalio integration project was funded under the Demand Driven Development (D3) model introduced by Intalio in 2006. The idea behind D3 is to allow customers to steer Intalio’s product development roadmap in specific directions, then participate in the overall development process through syndicated funding. Development is billed at cost, and sponsors receive credits toward the licensing of Intalio|BPP Enterprise Edition equivalent to 50% of their participation in their first D3 project. The Liferay|Intalio integration D3 project was jointly funded by three sponsors.

End Users

The Task Manager component of Intalio|Server is packaged as a portlet that can be deployed in Intalio|Portal, so that tasks can be completed alongside other daily operations, such as checking email or viewing calendar items. Default portal layouts can be designed directly from the portal interface. Depending on their permissions, users can easily add and remove content and portlets, and rearrange the sections on the portal page to maximize productivity. The look and feel of the portal and associated portlets can be setup to provide customized colors, layouts, and typography. Additionally, portal designs can be managed from an extensive set of standard themes. End users also have the ability to designate certain sections where trusted participants can build their own content sections.

Out of the box, users have access to the following standard portlets:

  • § Calendars
  • § Polls
  • § Blogs and Blog Aggregation
  • § Breadcrumb Trails
  • § Message Boards
  • § News and RSS Feeds
  • § Projects
  • § Wikis

Administrators

Intalio|Portal administrators have responsibility for the entire site. They can determine the level of access end users have throughout the portal, and their ability to customize their personal environments. Administrators can also define delegated administrators, so that marketing managers or product managers, for example, can be responsible for administrating their own department’s sites. Additionally, portals can be set up for extranets, building collaboration sites for partner and supplier networks. Delegated administrators can also be assigned to the appropriate sections of extranet sites.

Functionality for sitewide administration of the portal includes:

  • § Permissions
  • § Creating public and private pages
  • § Setting up virtual hosting
  • § Upload themes
  • § Creating simple workflow patterns

Developers

Developers can use Intalio|Portal to develop portlets providing access to a variety of packaged applications and back-end systems. A portlet container is a server-side software component capable of running portlets. A portal is a web application that includes a portlet container, and may offer additional services to the end-user. Intalio|Portal includes its own portlet container, and offers functionalities such as user and organization administration, creation of virtual communities, pages based on portlet layouts, graphical selection of portlets with drag-and-drop placement, page grouping into websites, several bundled ready-to-use portlets, and much more.

Intalio|Portal provides an extension environment (also known as the ext environment), which is a set of tools that allow developers to build their own portals and portlets. It can be seen as a Software Development Kit that is independent of any IDE, but integrates well with all of them thanks to its usage of ant, the most popular build tool. Another way to think about the extension environment is as a wrapper for the core source because, in most cases, it mirrors core source directories (i.e. ext-impl/ for portal-impl/, ext-web/ for portal-web/). It allows the use of Intalio|Portal as a development platform, providing help when an upgrade to a new version is needed. The environment is designed to keep custom code separate from the Intalio|Portal code, so that upgrades can be made easily.

Features

Architecture

  • § J2EE Architecture
  • § Service Oriented Architecture (SOA) with Web Services Support
  • § LDAP Support and Integration
  • § Portal as a Platform for Rapid Portal Deployment
  • § Secure Enterprise Application Integration Framework

Foundation Technologies

  • § Ehcache
  • § Hibernate
  • § ICEfaces JavaScript
  • § Intalio|ESB
  • § Intalio|Server
  • § jQuery
  • § Lucene
  • § PHP
  • § Ruby
  • § Seam
  • § Spring Framework & AOP
  • § Struts & Tiles
  • § Tapestry
  • § Velocity

Supported Standards

  • § JSR-127
  • § JSR-170
  • § JSR-286
  • § AJAX
  • § iCalendar & Microformats
  • § WebDAV
  • § OpenSearch
  • § Burlap
  • § Hessian
  • § JSON
  • § REST
  • § RMI
  • § WSRP

Supported Languages

  • § Arabic
  • § Catalan (Spain)
  • § Chinese (Simplified)
  • § Chinese (Traditional)
  • § Czech
  • § Dutch
  • § English (US)
  • § Finnish
  • § French
  • § German
  • § Greek
  • § Hungarian
  • § Italian
  • § Japanese
  • § Korean
  • § Persian
  • § Portuguese
  • § Russian
  • § Spanish
  • § Swedish
  • § Turkish
  • § Vietnamese

Best Regards,
Roberto Pasti
Phone number: +49 1577 8342301
Email address: pasti@intalio.com
Skype account: robertopasti
Web: www.intalio.com
Intalio delivers private cloud computing solutions deployable anywhere, on demand or on premises.

Veröffentlicht unter English, Intalio|BPMS, Liferay | Hinterlasse einen Kommentar

Automating processes in the insurance sector with Intalio(Talend customers)

The Challenge:
Combining high quality service with low labor costs represents an objective which insurance companies can only achieve via optimized processes and integrated IT support. But whereas “hard wiring” processes and IT systems has proved disadvantageous in the past, nowadays business process management applications achieve much greater flexibility.

The Solution:
One of Germany’s largest private insurance companies wants to substantially improve response times to requests from brokers. At the same time automation is intended to make better use of skilled resources. While the company also plans to improve reaction times to process alterations the focus is on introducing a business process management (BPM) solution. BPM allows individual process steps and entire processes to be adapted flexibly to meet new requirements. In order to help identify a software platform capable of fulfilling these demands the company called in an external analyst to assist in a selection process which saw SOPERA ASF win through against competition from well-known commercial solutions. SOPERA’s chief merits being low costs combined with very convincing functionality.

The Result:
As part of the re-design the application process, which had previously involved numerous manual steps, was reorganized. The use of scanner technology for incoming mail combined with automated processing has now radically reduced throughput times. Here the SOPERA BPM option pack enables flexible business process management, whilst adjustments to existing processes or the definition of new procedures are achieved by mouse click using a graphic editor. The underlying SOPERA ESB links to existing systems, meaning that the SOA  infrastructure is completely integrated and provides the insurer with maximum flexibility.

The original article is available at: http://www.sopera.de/en/company/case-studies/insurance

For more information please contact:
Roberto Pasti
Phone number: +49 1577 8342301
Email address: pasti@intalio.com
Skype account: robertopasti
Web: www.intalio.com
Intalio delivers private cloud computing solutions deployable anywhere, on demand or on premises.

Veröffentlicht unter English, Intalio|BPMS, reference | Hinterlasse einen Kommentar

Intalio vs. SugarCRM

Sugar’s low price is what gets the company attention and it works. Nevertheless, they are several marketing and sales functions of a classic CRM you will miss with Sugar. For customers looking for a private cloud deployment option, Intalio is the only alternative. Here is how the two compare.

SugarCRM does not have the features many people associate with true CRM. High business value features like forecasting tools, mass email marketing tools, and a self-service customer service portal are not included with SugarCRM.Keep in mind that Intalio has proven:· Ease of Use· Lowest TCO

Sugar does not support SALES operations:

  • · No forecasting
  • · No account teams (necessary for true account management)
  • · No lead assignment rules
  • · No customization of industry fields
  • · No alerts
  • · Limited competition tracking
  • · No attachments
  • · No HTML notes
  • · No ability to search across Notes

Sugar does not support MARKETING operations:

  • · No ability to capture leads automatically from a Web site
  • · No mass email functionality
  • · No HTML emails (no way to track who opened an email)
  • · No ability to track individual emails sent automatically
  • · No data regarding campaign ROI
  • · No way to associate leads to a campaign (no way to tell how a lead came in)
  • · No auto response emails (see also SFA)
  • · No document storage capabilities

Sugar does not support CUSTOMER SERVICE operations:

  • · No ability to capture cases from the Web
  • · No wildcard search across cases
  • · No case assignment rules
  • · No self-service portal
  • · No solution categories
  • · No solution attachments
  • · No case attachments
  • · No ability to capture cases from Outlook
  • · No knowledge base

SugarCRM does not support MANAGEMENT:

  • · No ability to truly drill through on reports — only limited data is exposed
  • · Dashboards are not integrated into the reporting engine
  • · No ability to create summary, total, or averages on report information

SugarCRM does not support CHANGING BUSINESSES:

  • · Very difficult to import data
  • · No workflow (Limited to  a records-workflows which allow you to track events, set out alerts, and execute necessary actions when the specified conditions are met; for example, the system can send out an alert when a time period expires or a record changes.)
  • · No page layouts
  • · No language translations
  • · No data quality tools

SugarCRM does not support THE END USER:

  • · No PDA support
  • · No wireless support

Software as a Service Components: No SaaS with Sugar. However …

SugarCRM Intalio
BPM
Intalio|BPM
CRM
Sugar CRM Intalio|CRM
Document Management
Intalio|DMS
Social Collaboration
Intalio|Social Portal
Online Productivity
Intalio|Web Office

Platform as a Service Components

Sugar Intalio
Application Development
Intalio|Application Builder
Application Integration
With specific UI Intalio|Mashup Studio
Process Automation
Intalio|Process Designer
Reporting & Analytics
Real-Time Analytics Intalio|Report Editor
Runtime Components
Intalio|Application Engines

Sugar Limits

Sugar Intalio
Amazon Deployment
On Premises Deployment
IaaS for Any Application
Secure Tenant Isolation
Business Activity Monitoring
Business Rules Engine
Direct Database Access
Enterprise Service Bus
Federated Search
Microsoft Office Integration
User Interface
Mostly Plain HTML 100% AJAX
File Size Limit
5MB Unlimited
Custom Objects
? Unlimited
Database Joins
2 Objects Maximum Unlimited
Execution Limits
No execution None
Veröffentlicht unter English, Intalio|CRM | 4 Kommentare

Intalio Cloud Single Tenant – HW sizing

This is more art than science at this point.  Users use the software differently and different clouds and pipes put different loads on the system.  The only rule of thumb we seem to have these days is 100,000 transactions per user per day.  But that doesn’t really help you if question is about the HW sizing for 100 concurrent users.

Because of the variations between installations, we really can’t commit to a specific amount of hardware based on just the number of users.  The only real way to do it is to try it out and adjust if necessary.  The default VM settings is a good place to start for smaller user bases.  For 100 users you might want to move up to 4 cores/cpu, 50 GB of storage (more if they want to use a lot of attachments), and at least 8 GB of RAM.  Once again this is art not science.

With our experience we can say, for 100 users, a 4 core cpu should be plenty.  And plenty of RAM is always good.  8Gb to start with.

Best Regards,
Roberto Pasti
Phone number: +49 1577 8342301
Email address: pasti@intalio.com
Skype account: robertopasti
Web: www.intalio.com
Intalio delivers private cloud computing solutions deployable anywhere, on demand or on premises.

Veröffentlicht unter English, Intalio|Cloud Small Business, Uncategorized | Hinterlasse einen Kommentar